Return Policy

  1. Initiating a Return or Requesting a Refund

    If you need to initiate a return or request a refund, please follow these steps:

    1. Contact Us: Reach out to our customer support team directly via email or phone. Our representatives will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
    2. Obtain RMA Number: Once you've contacted us, we will issue you an RMA number. This number is essential for processing your return efficiently.
    3. Package the Item: Securely package the item(s) you wish to return, ensuring they are in their original condition with all tags attached.
    4. Include RMA Number: Clearly write the RMA number on the outside of the package. This helps us identify and process your return promptly upon receipt.
    5. Ship the Item: Ship the package to the address provided by our customer support team. We recommend using a trackable shipping service to ensure safe and reliable delivery.
    6. Await Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet our return eligibility criteria.
    7. Refund Process: If the returned item(s) meet our criteria, we will process your refund accordingly. Refunds are typically issued to the original payment method within 7-10 business days after the inspection is completed.